Job Description

Job Summary

We are looking for a Japanese

Interpreter to serve customers from Japan who need language assistance. Your primary duty is to assist customers from Japan in ordering food and drinks and to guide them in paying bills and tipping. Japanese Interpreters are expected to make customers feel welcomed and

work with English speaking staff as a team. 

Key Responsibilities

·Greeting, answering any menu questions, making recommendations, and taking orders for

customers who request Japanese language assistance

·Paying attention to details on orders to maximize customer satisfaction

·Being observant to

customers’ unique needs to make them feel welcomed

-Communicating

closely with English speaking staff including waiters, cocktail servers,

bussers, and managers to work as a team

· Acquiring

extensive knowledge of our food and drink items from dinner menu, cocktail and

drink menu, wine list, brunch menu, and pupu menu.

· Ensuring that the

customers from Japan sign the bills and tip the service staff properly

· Representing the

culture of Chart House and providing the high-quality service for the best

customer experience

Requirements

· Fluent in speaking in Japanese (must be able to handle the polite, sophisticated style of

Japanese)

· Fluent in English, in speaking, listening, writing, and reading

· Able to process multiple tasks in a fast-paced environment

· Excellent at interpersonal skills and enthusiastic to work as a team with others

Additional Skills and

Interests

· Ability to multitask, prioritize and manage time efficiently

· Excellent in interpersonal relationship building, teamwork

· Strong phone, email and in-person communication skills both in Japanese and English

· Ability to adapt to a fast-paced environment

· Self-starter and love for learning

· Passion for educating self in food and wine culture

The first Chart House was opened in Aspen, Colorado in 1961 by Joey Cabell and his partner Buzzy Bent. Joey and Buzzy opened their second restaurant in Newport Beach, California in 1963. In February 1968, Joey opened the Chart House Waikiki as the sole owner. He subsequently sold his interest in the mainland stores, retaining only the land and building of the Aspen site.
This restaurant was nearly destroyed in December 1975, by a fire that swept the building. The management and employees worked for one year to rebuild the Chart House and reopen in 1976.
In August 2020, the Chart House temporarily closed due to COVID. Joey has persevered once more to reopen again in April 2021 for the 53rd year, this time with a new strong partnership.
We have for many years been friends with and worked together with the owners, management, and employees of the “Chart House Chain”, as it has come to be called. However, we are the only independent store and were, of course, the original Chart House in Hawaii.
We pride ourselves on being the original and being owned by the man who created the Chart House concept. We certainly hope that as a new Chart House employee, you too will be proud of the establishment for which you now work. We look forward to having you with us for a long time!

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