Telephone Operator- Oakland Job at University of Pittsburgh Physicians, Pittsburgh, PA

c1R2cVdrbjRCWlk0ZmU1Y0QyUUw0N0VTenc9PQ==
  • University of Pittsburgh Physicians
  • Pittsburgh, PA

Job Description

UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team are the largest group, and reach, of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children’s, Magee, Presbyterian, and Shadyside, with a partnership with Passavant’s McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals. 

This position does require weekends and rotating Holidays. This position will offer a hybrid work from home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! 

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Job Tags

Full time, Relocation, Weekend work,

Similar Jobs

Seckel Region - Modern Woodmen of America

Managing Partner with Sports Background Job at Seckel Region - Modern Woodmen of America

 ...Spirited, Enthusiastic and possesses a great Attitude when facing challenges Experience as a former athlete (basketball, baseball, football, soccer, track, running, hockey, diving, rugby, lacrosse, swimming, try-athletics, golf, tennis, pickleball, coach, athletic... 

MH Energy

Class A OTR Dry Van delivery Driver For Quickly Growing Company Job Job at MH Energy

Class A OTR Dry Van delivery Driver For Quickly Growing Company JobOTR/Regional for the 11 Western States. One day off for every week on the road. Dry Van Goods Delivery. Pay: $6250 Per Month First YearGrowing Company with lots of advancement opportunities. Paid... 

Tanu Infotech Inc

Salesforce Field Service Management Administrator - REMOTE Job at Tanu Infotech Inc

 ...Role:Salesforce Field Service Management Administrator Location: Remote Domain: Aerospace, Utility and Energy, Telecom, Automotive Key Responsibilities Administer, configure, and maintain Salesforce Field Service Management (FSL/FSM) environments... 

Morgan Stanley

2027 Equity Research Summer Analyst Program (New York) Job at Morgan Stanley

2027 Equity Research Summer Analyst Program (New York) City New York Education Level Bachelor's Degree Business Unit Equity Research Job description During this 10-week program, Summer Analysts are placed directly into an industry team in one of... 

Solar Energy Solutions

Solar Installer Job at Solar Energy Solutions

 ...Solar Energy Solutions (SES) is seeking a highly motivated and skilled Solar Installer to join our team. As the region's largest and most experienced solar design, engineering, and construction company, SES has a strong reputation for delivering high-quality solar energy...