Bachelor’s degree in a technical, business, or related field, or equivalent professional experience.
5+ years working in Agile software development environments.
3+ years serving as a Scrum Master, Agile Coach, Delivery Lead, or similar role supporting software engineering teams.
Deep, practical understanding of Scrum, Kanban, and iterative delivery models , including when and how to adapt frameworks to fit real-world constraints.
Proven experience partnering with senior engineers, architects, and product leaders to deliver complex software solutions.
Strong facilitation, communication, and conflict-resolution skills, with the ability to guide discussions toward outcomes and decisions.
Comfortable operating in ambiguous environments , exercising sound judgment without relying on top-down direction.
Hands-on experience with Agile tooling such as Jira, Azure DevOps, or similar platforms (tool proficiency is secondary to driving outcomes).
Demonstrated ability to analyze delivery metrics (e.g., velocity, burn-downs, flow metrics) and use them to drive continuous improvement.
Strong servant-leadership mindset with the ability to protect teams, remove impediments, and foster self-organization.
Exposure to enterprise-scale software , SaaS platforms, or complex, multi-system environments.
Background in software development, testing, or engineering disciplines.
Experience coordinating across multiple teams or managing external dependencies.
Familiarity with test-driven development, CI/CD practices, and modern software quality principles.
Scrum Master or Agile certification (CSM, PSM, SAFe, etc.) preferred, but not a substitute for demonstrated, real-world experience .
Strong understanding of emergent requirements , backlog refinement, and iterative product discovery.
Ability to coach teams and product owners on Agile principles while maintaining a healthy balance between delivery, quality, and sustainability.
Proven capability to lead teams toward continuous improvement and predictable delivery .
Situational awareness to know when to coach, when to facilitate, and when to challenge.
Professional, collaborative approach to conflict resolution with a focus on trust, transparency, and win-win outcomes.
Enthusiastic, positive influencer who empowers teams and contributes to a strong team culture.
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