Restaurant Shift Leader Job at Burger King, Wilmington, DE

c3p2c1hrZnlBcFkyZU94UkIyVU43N1FRemc9PQ==
  • Burger King
  • Wilmington, DE

Job Description

Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures. 

Essential functions include, but are not limited to: 

  • Demonstrates self-awareness and ability to motivate self and others. 
  • Proactively seeks and accepts feedback. 
  • Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations. 
  • Ensures adherence to brand standards for service, food quality, and safety. 
  • Creates a supportive environment for team members to excel. 
  • Interacts with guests and resolves concerns promptly and effectively. 
  • Treats employees with respect and recognition. 
  • Manages sales and labor tracking within Rackson systems. 
  • Ensures cash handling procedures are followed by others. 
  • Adheres to food and cash control guidelines.
  • Maintains cleanliness, maintenance, and service standards to uphold brand image. 
  • Plans and executes shift operations efficiently. 
  • Follows company guidelines for cost control and resource utilization. 
  • Leads with empathy, fairness, and a focus on teamwork. 
  • Identifies and develops talent for future roles. 
  • Applies financial understanding to improve business decisions. 
  • Manages shift activities for operational excellence. 
  • Ensures compliance with labor laws and regulations.
  • Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties. 
  • Other duties as assigned.

 What Will Make You Successful: 

  • Must be at least 18 years of age.
  • High school diploma or equivalent restaurant management experience.
  • Previous fast food restaurant experience required. 
  • Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
  • Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. 
  • Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed. 
  • Willingness to learn all areas of restaurant operations & work multiple stations.  
  • Ability to display positive attitude and a genuine desire to make others happy and serve one another.
  • Ability to treat others with respect and care. 
  • Strong communication skills, including verbal communication in Spanish and/or English.
  • Self-motivated and action-oriented.
  • Attitude that embraces learning. 
  • Willing to admit when you made a mistake, take accountability, and fix the issue.
  • Prompt and regular attendance on assigned shifts - dependable and reliable.
  • Must have reliable transportation to work and to company outside events / meetings.
  • Must be available and willing to work a variety of days/times including weekends, evenings, and holidays. 
  • Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.  Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls. 
  • Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job. 

What You Can Expect from Us:

  • Competitive salary and bonus program 
  • 401(k) with company match 
  • Medical, dental, vision Insurance 
  • Paid time off 
  • Ongoing career and leadership development 
  • Scholarship opportunities 
  • People-first culture 
  • Authentic, values-based leadership

About the Company:  

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team! 

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Job Tags

Full time, Part time, Shift work, Afternoon shift,

Similar Jobs

Flyer Life Group LLC

Entry-Level Life Insurance Agent Job at Flyer Life Group LLC

 ...YourCareerWorkFromAnywhere Werehiringmotivated,disciplined,andgoal-drivenindividualstojoinourhigh-performinglifeinsurancesalesteam.Whetheryoureanexperiencedcloserorbrand-newtosales,weprovidetheleads,training,mentorship,andsystems... 

Unilever

Senior Manager, Collaborative Manufacturing & Continuous Improvement, B&W Job at Unilever

 ...Category SC team will work collaboratively and in close partnership to unlock agility and resilience. Reports to the Head of UMS B&W (Unilever Manufacturing Systems) with responsibility for strategic approach and tactical operations of collaborative manufacturing change... 

EKD Strategies

Data Entry Clerk (Typist) - Remote / WFH Job at EKD Strategies

 ...Welcome to an exciting opportunity that brings work right to your doorstep! Embrace the convenience of our Work From Home Data Entry Research Panelist positions - whether you're seeking part-time engagements, full-time roles, or simply looking to add some zest to your... 

Security Management Innovation

Security Guard Job at Security Management Innovation

Location: Hollywood area (Ocean drive) Pay: $16.00/hr. Two positions available for this location Responsibility: Great customer service. Tech savy, foot patrol (43 floors) and communicate with supervisor. Customer Service, work 1st & 2nd shift, computer...

Commonwealth Medical Services

Neurologist Florida Job at Commonwealth Medical Services

 ...Commonwealth Medical Services is excited to announce an opening for a dedicated and experienced Neurologist to join our team in Florida. We are committed to offering exceptional neurological care, and we are looking for a professional who is passionate about helping patients...